FAQs

  • We are here to help, whichever mode suits you best!

  • Outside of peak periods, we generally return quotes within two business days.

  • We aim to turn all projects around within 7 business days, once all approvals are in place.

  • With installations of carpet, engineered timber, hybrid, laminate, or vinyl, you can be back in the space immediately, including replacing any furniture and white goods.

    When sanding and refinishing, we recommend allowing 72 hours for the finish to fully dry before returning to the space.

  • Our extensive knowledge in acoustic flooring solutions has given us a bit of a name in the world of multi-residential units and apartments, but we still enjoy taking on owner-occupied projects, whether units or standalone homes.

  • In some situations, where the installation is straightforward, we can provide an indicative quote where an accurate floorplan exists.

    In general, the most accurate way for us to quote is based off our free measure-up, which we can turn around within a few days.

  • For works with existing real estate agencies, or property owners, we require a deposit of 50%, with the balance to be paid within seven days of completion.

    Works to be completed for builders generally require up-front payment. Feel free to contact us for further details.

  • We have completed installations all throughout Greater Melbourne. Reach out to us to find out if we are the right fit for your project.

General

  • We exist to make your life easier! Wherever possible, we can carry out additional works, such as blinds, painting, simple handy work, etc. If we don’t have the expertise, we have many connections and can generally find an expert to help bring your vision to life.

    Chat to us about your specific requests today!

  • Our team seek our the best products on the market to get you the best value.

    We stock various engineered, hybrid, laminate and vinyl solutions in a large range of colours to suit your project. Our selection of carpet spans from wool to nylon and polyesters, depending on your needs.

  • Absolutely! Reach out to our friendly team today to set up a time that suits you to see our full range.

  • We pride ourselves on excellent relationships, and that includes our suppliers as well.

    If you have a particular project in mind, reach out and we’ll see what we can do!

  • We generally prefer to work with existing products, so we can ensure the highest quality finish, both for aesthetics and safety of your tenants, buyers, or family.

    If you have an existing product on hand, reach out and we’ll see what we can do for you.

  • Yes. Though we prefer to see a project through for the best results, and offer competitive pricing to make that happen, we can sell products based on supplied measurements.

  • Our technicians are trained to complete your project in the most efficient way possible. Where you have the ability to do so, an empty space is the best way to achieve this.

    If needed, and with advanced notice, we can move large furniture items for a fee, though any decor items must be removed prior.

    White goods (fridge, stove, dishwasher, laundry appliances) cannot be moved by our team and need to be removed before installation.

  • Absolutely. We can remove and dispose of existing flooring for a fee.

    Some clients prefer to remove and dispose of any existing flooring before engaging our services, but bear in mind some removals can damage the subfloor if you don’t know what you are doing, which may require correction for the best outcome. Best to leave it to the professionals!

    Any removals of a hazardous nature will need to be undertaken by an appropriate service. We can advise if and when this is necessary.

Our Services

  • We offer several options to suit your project:

    Engineered timber is crafted for durability, using advanced technology to ensure a long-lasting surface that can withstand everyday wear and tear. Our engineered timber has a European Oak veneer, offering a timeless finish that won’t break the bank.

    Hybrid flooring utilises a revolutionary core to provide exceptional protection against moisture, while maintaining all the benefits of a more traditional laminate board. Because hybrid flooring can also be laid over many types of subfloor, installation can be more straightforward, saving you money. Our waterproof products can offer an unparalleled finish to wet areas, such as kitchens and bathrooms.

    Our laminate solutions are an ideal choice for homes with pets and children, given their resistance to staining, spills, and general wear and tear. We have sourced a beautiful supply of laminate options that are sure to please with their impressive oak-appearance finishes including wood grain embossing details.

    Vinyl flooring is a cost-effective solution with the highest resistance to water exposure. An excellent choice for bathrooms and laundry areas, our vinyl solutions are selected for their modern finishes, so you you don’t compromise on the style of your space.

  • A number of factors can determine the type of hard flooring that will best suit your spaces.

    Reach out with your specific needs and let us walk you through the options.

  • If your floors are able to be sanded back and refinished, absolutely!

    Depending on the state of the floorboards and any existing damage, we can generally complete works of this type. Reach out for a quote to ensure this solution is right for your space.

  • An immaculate finish requires a level subfloor.

    Our technicians will ensure your floor is prepared for installation by assessing the subfloor thoroughly and leveling where needed. This will ensure the longevity of your floor as well as protecting your warranty.

    In some cases, the floor may already be within suitable tolerance, but this will need to be assessed on a case-by-case basis.

  • Most hard flooring installations are completed within 1-3 days, depending on the existing subfloor and preparation, the size of the space, and the flooring type chosen. We can give a better idea of timeframes upon visiting the property in-person.

    Any projects requiring a sand and refinish will take up to a week, to allow for appropriate drying time.

Hard Flooring

  • When choosing a carpet, many factors can contribute to your decision.

    Generally, people looking for new carpet are looking for something that provides comfort, matches the aesthetic of the space, provides some level of sound management.

    Depending on your budget, the price point of your sale or rental, and whether the property has any compliance requirements, our expert team can help you decide on a solution that is perfect for your needs.

  • If your carpet has a small section of damage, it can feel like overkill to replace the whole thing.

    Can we replace only a small section? Only in very limited circumstances. The wear of the surrounding carpet, whether you have spare (or we can source the same) carpet, and any striations or nap to the carpet will all influence whether we can patch a damaged area of carpet. At the end of the day, we want your carpet to have a cohesive finish that would suit any prospective tenants or buyers. Where we cannot recommend a patch, we will let you know.

  • Where the subfloor is particularly in need, we may recommend leveling the surface, particularly where any damage has occurred.

    In all cases, we would recommend the installation of a quality underlay. Underlay can provide added comfort, prolong the life of your carpet, and provide additional sound management (particularly in apartments).

  • Depending on the state of the existing floor, as well as the size of the space, carpeting can generally be completed in one day.

    If we expect installation to take longer, we will let you know as soon as possible.

Carpet

Contact Us